Please read these terms and conditions carefully as they contain important information regarding your rights and obligations as a client. By booking with Kaiba Massage , you are fully agreeing to our Terms and Conditions.

General Conditions

1. Code of Professional Ethics

  • All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment.
  • GP/Consultant permission may be required before treatments can be provided
  • Receive written permission of a parent or guardian for those treatments to be provided to a client under 18 years of age prior to service/treatment.
  • Therapist  will preserve the best interest of all clients while taking precautions to do no harm to the physical, mental and emotional well being of the clients.
  • Provide Massage therapy services that meet or exceed the generally-accepted practice of the profession.
  • Kaiba Massage is fully insured by Holistic Insurance Services

2. Customer Code of Conduct

  • We only offer professional massage services. If during a treatment the client demonstrates inappropriate or sexual behaviour, the therapist will stop giving treatment and leave the site. Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client.

3. Services and Charges

  • Service hours are between 10:00am till 9:00pm Monday to Saturday. Phone lines are open between 10:00am till 6:00pm Monday to Saturday. However if you require an earlier or later appointment, 24 hours notice must be given. 
  • Misuse of booking system  may result in the imposition of the ban on client subsequent access to such service.
  • We only accept cash payments (GBP). Cards, cheques will not be accepted.

4. Cancellations policy

  • A appointment is confirmed once Kaiba Massage and the client have both agreed a date, time, duration and location for a treatment.
  • We reserve the right to cancel appointments at anytime without prior notification in case of the illness of a Massage Therapist or other circumstances beyond its control. Kaiba Massage will make reasonable attempts to re-schedule your appointment.
  • Arriving late more than 15minutes without prior notice will result in appointment being cancelled.

5.  Use of Your Information

Kaiba Massage do not share your Personal Data with third parties. We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

  • To safely treat you, Kaiba Massage need to collect a certain amount of personal information from you.
  • Administration purposes, to keep you informed about new treatments, special offers and any other services that we may provide.
  • To inform you of any changes to our website, services or goods and products.
  • To provide information to you that you request from us relating to our products or services.  

6. Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk. 

Paper information is either under supervision or secured in a locked cabinet.

Computers and backups are under supervision or secure in a locked or restricted area at all times. In addition, passwords are used on computers, and screens are locked when they are not in use.

7. Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • Client is under the age of 18 or has a care worker or guardian.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.


Website Terms & Conditions

1. Accuracy of information

The information on this website is intended for customers of Kaiba Massage in the UK and may not be applicable in other countries. We will use all reasonable efforts to ensure that the contents of this website is accurate and up to date but we do not accept any liability for any claims or losses arising from a reliance upon the contents of the website. Kaiba Massage reserves the right to change treatment specifications at anytime without prior notification

2. Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data. 

3. Intellectual property

  • All materials within this website are the intellectual property of Kaiba Massage. These materials may not be copied or reproduced or saved to the extent necessary for your own personal non commercial use. 
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.